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How to Add and Update CNAME Records

A CNAME Record (Canonical Name Record) is a type of DNS Record that shows one domain as an alias for another domain. It tells the DNS Server that the page you are redirecting to is the canonical version of the site.

Below is a list of other important points you should know about CNAME Records:

  • CNAME Records must point only at a domain name, not at an IP Address.
  • Avoid pointing one domain with a CNAME Record at another domain name with a CNAME Record, as this is inefficient, causing a delay in the server's retrieval of the correct record. Instead, you should point both domains at the same A Record.
  • You should NOT point an MX Record at a CNAME alias.
  • CNAME aliases should not have other DNS Records. The only exceptions to this are certain DNSSEC Records.

To create a CNAME Record on your domain name, you will need to update the DNS Settings. This option is located under each domain within your Account Manager. However, where you create your CNAME Records will depend on the Name Servers you have set for your domain, as shown in the table below:

Name Servers Where to update CNAME Records
Account Manager
Account Manager
Hosting Manager or Plesk Panel

Creating CNAME Records

If your domain name is registered with Crazy Domains and it meets the Name Server requirements mentioned above, you can update the CNAME Record within your Account Manager. Follow these steps below:

  1. Click Sign Up / Log In at the top of this page.
  2. Select Account Manager from the drop-down menu.
  3. Enter your username and password, then click Log In.
  4. Click on the Visit My Account button.
  5. Click Domains on the menu bar at the top of the page.
  6. Click the Domain Name that you wish to manage.
    If you only have one domain, you will automatically be redirected to its management page.
  7. Scroll down to the DNS Settings section, click the Hamburger Menu on the right and select Add Record.
  8. Select CNAME Record from the drop-down menu, then click the Add button.
  9. Enter the Sub Domain if necessary, followed by the forward CNAME Record domain or subdomain in the Alias For field.
  10. Click Update.

Congratulations! You just updated your CNAME Records.

Note: CNAME Records are applied immediately but may take up to 2 hours to propagate across the internet. If you have created your CNAME Records and have seen no change, please wait for this propagation period to complete. Otherwise, contact us for assistance.

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