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How to Connect Domain Name to Our Premium Email Hosting

Our Email Hosting is now on a new and better mailing platform. You might ask, why the change and how will this benefit you?

You get to enjoy more advanced Email Hosting features which cPanel does not provide. Plus, it has all-around features that doesn’t limit you from communicating professionally through email within your organisation.

The purpose of this article is to help you understand which DNS Records need to be checked, and where to configure them, especially if your domain is hosted in another provider while using Crazy Domains Email Hosting service.

Also, this serves as a general checklist if you have your Domain Name and Email Hosting registered with us.

Note: This new mailing platform only allows you to setup four Email Forwarders. For further information about this, please contact our support team.

So, let’s get started!

First thing you need to check are your DNS Records: these records make sure that all incoming and outgoing information - including emails - are pointing back to your domain name. So, if you’re ready to learn where and how to configure these records, click on the following links below to jump directly to the corresponding section of this article:

How to Check Name Servers

Refer to the article below and use it as a guide on how to add or configure your Name Servers to be used for your mail:

How to Configure DNS Records

You can update your DNS Records, mainly MX Records and CNAME Records, through:

Important: Changes to these records are applied immediately but may take up to 2 hours to propagate across the internet. If you have added new records and have seen no change, please wait for this propagation period to finish. Otherwise, contact us for assistance.

If via Account Manager


Create MX Records via Account Manager


Step 1. Access your Account Manager.
Step 2. Click Domains on the menu bar at the top of the page.
Step 3. Click the Domain Name that you wish to manage.
If you only have one domain, you will automatically be redirected to its management page.
Step 4. Scroll down to the DNS Settings section and click the Hamburger Menu icon on the right, then select Add Record.
(Or to update an existing record: hover your cursor over the MX Record and click the Modify option that appears on its right.)
add record via account manager for email hosting
Step 5. Select MX Record from the drop-down menu, then click the Add button.
add MX Record via account manager for email hosting
Step 6. Set the Priority number (lower numbers mean higher priority), and enter these followings MX Records in the Assigned To Server field:

  • mx1.premium.crazydomains.com
  • mx2.premium.crazydomains.com
add MX Record info to connect to email hosting
Step 6. Then, click the Update button.

Once added, you need to create a CNAME Record. Here’s how.

Create CNAME Record via Account Manager


Access to your DNS Settings section using the same steps mentioned above, and follow the steps below to add your CNAME Record:

Step 1. On the DNS Settings section, click the Hamburger Menu icon on the right, then select Add Record.
Step 2. Select CNAME Record from the drop-down menu, then click the Add button.
select CNAME Record to add info via account manager
Step 3. Enter pop.premium.crazydomains.com in the Alias For field.
add CNAME Record alias info to connect to email hosting
Step 4. Then click the Update button.

If via Hosting Manager


Create MX Records via Hosting Manager


To update your MX record via Hosting Manager, follow the instructions below:

Step 1. Access your Hosting Manager.
Step 2. Click on Email tab and select MX Entry option.
add mx record via hosting manager
Step 3. Select the Domain Name you wish to manage from the drop-down list.
If you only have one domain name, simply scroll down to:

Add New Record section and add the following information:

  • mx1.premium.crazydomains.com
  • mx2.premium.crazydomains.com
add new MX record information via hosting manager
Step 4. Then click, the Add New Record button. Your added MX Records will appear under MX Records section.
successfully added mx record via hosting manager

Create CNAME Records via Hosting Manager


To add your CNAME Record via Hosting Manager, simply follow the steps below:

Step 1. Access your Hosting Manager.
Step 2. From the Home page, click on the Domains or the [ v ] arrow symbol on the right side, then click the Advanced Zone Editor icon.
access to cname record via hosting manager for premium email advanced zone editor to configure cname record via hosting manager for premium email
Step 3. Select the domain name you wish to manage from the drop-down list. Or if you only have one domain, scroll down to the Add a Record section.
Step 4. Enter the following information to:

  • Type – CNAME
  • Name – mail.yourdomain.com (replace yourdomain.com to your registered domain name)
  • TTL – 14400
  • CNAME – pop.premium.crazydomains.com/185.74.65.251
add cname record information via hosting manager
Step 5. Click the Add Record button.

Once you have ensured that all of these records have been configured with the correct data, your emails should work properly.

You can try sending a test email to your domain email address to make sure everything’s all set. If you encounter problems or have any questions about the steps in this guide, please don’t hesitate to contact our technical support team for further assistance.

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